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How Retail Choice Hub collects, uses and protects your information.
We collect information you provide when placing an order or subscribing to our newsletter, including your full name, delivery address, phone number, email address, order contents, and relevant delivery instructions.
We may retain details such as the products ordered, quantities, order status, delivery information, return requests, and other information required to process and fulfill your purchase.
Cash On Delivery is the only payment option available. We do not collect or store credit card numbers, debit card details, online banking credentials, or other online payment information for purchases.
Your information is used to process orders, prepare Cash On Delivery shipments, verify delivery details, coordinate courier services, send order and tracking updates, manage returns and refunds, and provide customer support.
If you voluntarily subscribe to our newsletter or promotional communications, we may use your email address to send product updates, offers, shopping recommendations, and other marketing content. You may unsubscribe from promotional communications at any time.
We may share necessary customer and delivery information with trusted courier and logistics partners so they can transport your order, contact you regarding delivery, collect the Cash On Delivery amount, and complete the parcel handover.
Information may be used to verify return requests, arrange product collection, inspect returned items, process eligible replacements, and issue approved refunds.
Because purchases are completed through Cash On Delivery, approved refunds are processed separately from the original payment collection. We may request appropriate information needed to complete an eligible electronic refund.
We may collect basic technical information such as browser type, device information, pages visited, general website activity, and approximate access information to maintain website functionality, security, and performance.
We may use cookies and similar technologies to support essential website functions, remember preferences, understand website usage, improve navigation, and provide a smoother shopping experience.
We use reasonable technical and organizational safeguards, including encrypted data transmission and restricted access controls, to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.
Since all purchases use Cash On Delivery, we do not require customers to submit or store card numbers, card security codes, online banking passwords, or other sensitive online payment credentials.
Trusted third-party providers may assist with logistics, website hosting, communications, analytics, customer support, and order processing. These providers receive only the information reasonably required to perform their services.
We do not sell, rent, or trade customer personal information to advertisers or unrelated third parties. Information is shared only when reasonably necessary to provide our services, fulfill orders, prevent fraud, or meet applicable requirements.
We retain personal information for as long as reasonably necessary to fulfill orders, provide support, manage returns and refunds, maintain appropriate records, resolve disputes, prevent fraud, and comply with applicable requirements.
Customer information may be used to verify orders, identify suspicious activity, prevent fraudulent transactions or delivery attempts, protect our website, and safeguard customers and our services.
We may disclose personal information when reasonably necessary to comply with applicable laws, legal processes, lawful requests from authorities, or to protect the rights, safety, property, and security of our customers and services.
Our shopping service is not intentionally designed to collect personal information directly from children. If we become aware that such information has been provided without appropriate authorization, we may take reasonable steps to remove it.
Where applicable, you may request access to, correction of, or deletion of personal information associated with your orders. Certain information may need to be retained for legitimate business, security, record-keeping, or legal purposes.
You can choose whether to receive promotional communications. Unsubscribing from marketing messages will not prevent essential communications related to existing orders, deliveries, returns, refunds, or customer support.
We may update this Privacy Policy when our services, technologies, procedures, or applicable requirements change. The latest version will be made available through the website.
For questions about your personal information, privacy practices, access requests, correction requests, or applicable data removal requests, please use the customer support channels available through the website.